Service Turnaround Time
| Service | Average* | Guaranteed† |
| Verbal Authentication | 6-9 hours | 12 hours |
| PDF Document | 12-18 hours | 24 hours |
*Average time is NOT guaranteed. It depends on your time zone and availability of our authenticators.
†If you submit via e-mail but do not receive our response within the guaranteed time, please check your junk/spam folder before contacting us for assistance.
No-Refund Policy
All authentication results are final, and there will be no appeals. All service fees are valid for 30 days after the date of purchase. Customers must prepare and submit item pictures to us within 30 days of order date. We may request additional pictures if needed. If customers do not submit adequate pictures within 30 days of order date, the fees will be forfeited, and no refunds will be given.
All fees are non-refundable and non-transferable. However, we will issue store credit in exceptional circumstances where we decide that authenticity cannot be accurately determined from the pictures because of technical limitations. Our turnaround time guarantee starts once your payment and sufficient pictures of your item have been submitted. If we exceed the specified turnaround time, we will issue store credit to you.
Misuse of Services
Misuse of services, including registering multiple accounts, using several e-mail addresses, assuming many aliases, knowingly providing false information, attempting to submit misleading items for authentication, or filing a payment dispute may result in order cancellation and denial of future services. No refunds or store credits will be provided in such cases.
Disclaimer
Dr. Runway® is an independent authentication expert and is not affiliated with any brand. The opinions rendered by Dr. Runway® are based solely on our knowledge of leather goods, clothing, jewelry, and accessories from over thirty years of studying and mastering them. Dr. Runway® makes every effort to ensure that our opinions are accurate, but we do not guarantee that they will always be correct or absolute. Neither the authenticators nor Dr. Runway® will assume any legal liability that may arise from the use of our services. We reserve the right to revoke any statement or document previously issued by us at our sole discretion without prior notice. Dr. Runway® is a registered service mark. All other brand names are registered trademarks of respective owners.
Privacy Policy
This privacy notice discloses the privacy practices for Dr. Runway website. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email contact@drrunway.com.