Authentication Services

Over 25 Years of Savoir-Faire

With more than 25 years of experience in luxury resale industry, we proudly bring you our world-class authentication services to the comfort of your own home. Our rigorous multi-point inspection of your item is based on craftsmanship, materials, shapes, proportions, symmetry, patterns, colors, stitching, hardware, heat stamps, engravings, tags, logos, fonts, serial number, production code, historical consistency, and many more. We currently offer two levels of authentication services to suit your needs: Verbal Authentication and PDF Authentication.

Verbal Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (facebook.com/dr.runway). We will reply whether the item is deemed authentic or counterfeit. No explanation will be given in any case. Verbal authentication is intended for your information only. We will not discuss the results of verbal authentication with any third party.

PDF Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (facebook.com/dr.runway). If the item is deemed authentic, Certificate of Authenticity in printable PDF format will be issued and sent to you. Each Certificate of Authenticity displays pictures and detailed specifications of the item, as well as unique QR code and weblink which can be retrieved for verification purposes in the future. However, if the item is deemed counterfeit, Reject Letter in PDF format will be issued and sent to you instead. Reject Letter is an official document stating that the item is deemed counterfeit by our company.

Add-On Services

Detailed Explanation can be ordered if your item is deemed counterfeit. We will let you know which characteristic of your item is not compliant with the brand.

Identification includes official style name of the item. If the material, size, year of production, or era range can be determined, they will also be provided.

Estimated Market Value is the price range that could be obtained if the item is sold under competitive and open market conditions.

Upgrade to PDF can be ordered within 30 days of Verbal Authentication. Depending on the authenticity or inauthenticity of the item, either Certificate of Authenticity or Reject Letter will be sent to your e-mail.

Appraisal Document (PDF) can be ordered within 30 days of Verbal Authentication. It includes pictures and specifications of the item, as well as its appraised value in USD.

Dispute Letter (PDF) can be ordered within 30 days of Verbal Authentication. It includes detailed explanation and side-by-side photographic comparison of item inspected and authentic specimen.

Service Turnaround Time

Service Average* Guaranteed
Verbal Authentication 6-9 hours 24 hours
PDF Document 12-18 hours 48 hours

*Average time is NOT guaranteed. It depends on your time zone and availability of our authenticators.

Authentication Fee Schedule (US Dollars)

Brand Verbal PDF
Chanel (Non-Microchipped), Hermes (Non-Exotic Skin) $40
$60
Chanel (Microchipped), Hermes (Exotic Skin) $100
$120
Celine, Dior, Goyard, Loewe $30
$50
All Other Brands $15
$35

Add-On Fee Schedule (US Dollars)

Service Fee
Detailed Explanation $20
Identification $10
Estimated Market Value $10
Upgrade to PDF $20
Appraisal Document (PDF) $20
Dispute Letter (PDF) $60

List of Brands

We authenticate modern and vintage bags, small leather goods, footwear, clothing, jewelry, and accessories from the following brands (alphabetically): Alexander McQueen, Alexander Wang, Balenciaga, Bally, Bottega Veneta, Bulgari, Burberry, Celine, Chanel, Chloe, Christian Dior, Christian Louboutin, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermes, Jimmy Choo, Loewe, Louis Vuitton, Manolo Blahnik, MCM, Miu Miu, Mulberry, Phillip Lim, Prada, Proenza Schouler, Roger Vivier, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod’s, Tom Ford, Valentino Garavani, Versace.

Sample Pictures Suitable for Authentication

Louis Vuitton | ChanelHermes | Gucci | Prada | Saint Laurent | Other brands

Refund Policy

All authentication results are final, and there will be no appeals. All service fees are valid for 30 days after the date of purchase. Customers must prepare and submit item pictures to us within 30 days of order date. We may request additional pictures if needed. If customers do not submit adequate pictures within 30 days of order date, the fees will be forfeited, and no refunds will be given.

Credit/Debit Card Payment: All fees are non-refundable and non-transferable. However, we will issue a full refund in exceptional circumstances where we decide that authenticity cannot be accurately determined from the pictures because of technical limitations. Our turnaround time guarantee starts once your payment and sufficient pictures of your item have been submitted. If we exceed the specified turnaround time, we will provide a full refund to your original method of payment.

PayPal Payment: PayPal payment is non-refundable in any circumstance. If we decide that authenticity cannot be determined, or if we exceed the guaranteed turnaround time, we will issue store credit only.

Misuse of Services

Misuse of services, including registering multiple accounts, using several e-mail addresses, assuming many aliases, knowingly providing false information, or attempting to submit misleading pictures for authentication, may result in order cancellation and denial of future services. We reserve the right to revoke any statement or document previously issued by us at our sole discretion, and no refunds or store credits will be provided in such cases.

Disclaimer

Dr. Runway LLC is an independent authentication expert and is not affiliated with any brand. The opinions rendered by Dr. Runway LLC are based solely on our knowledge of leather goods, clothing, and accessories from over twenty-five years of studying and mastering them. Dr. Runway LLC makes every effort to ensure that our opinions are accurate, but we do not guarantee that they will always be correct or absolute. Neither the authenticators nor Dr. Runway LLC will assume any legal liability that may arise from the use of our services. Dr. Runway® is a registered service mark of Dr. Runway LLC. All other brand names are registered trademarks of respective owners.

Sample Certificate of Authenticity

Sample Appraisal Document

Sample Reject Letter

Sample Dispute Letter