Authentication Services

With over 20 years of experience in luxury resale industry and more than 10,000 items authenticated, we proudly bring you our world-class authentication services which include rigorous multi-point inspection of your item based on craftsmanship, materials, proportions, symmetry, patterns, colors, stitching, hardware, heat stamps, engravings, tags, logos, serial number, production code, and many more. In addition, our Certificates of Authenticity and Dispute Letters are accepted as valid proofs by PayPal, eBay, and financial institutions around the world. We currently offer two levels of authentication services to suit your needs: Verbal Authentication and Official Authentication. The only difference is that Official Authentication includes Certificate of Authenticity, while Verbal Authentication does not include Certificate of Authenticity.

Verbal Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (http://www.facebook.com/dr.runway) within 30 days of order date. We will reply whether the item is deemed authentic or counterfeit. No explanation will be given in case of counterfeit. If you need detailed explanation, you may order a Dispute Letter separately.

Verbal authentication is intended for your information only. By utilizing our verbal authentication service, you agree not to share our verdict with any third party, including buyer or seller of your item. Certificate of Authenticity or Dispute Letter is available to purchase separately for that purpose.

Official Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (http://www.facebook.com/dr.runway) within 30 days of order date. If the item is deemed authentic, Certificate of Authenticity in both JPG format (for online viewing) and PDF format (for printing) will be issued and sent to you. Each Certificate of Authenticity displays pictures and detailed specifications of the item, as well as unique QR code and weblink which can be retrieved for verification purposes in the future. However, if the item is deemed counterfeit, Certificate of Authenticity will not be issued, and there will be no refund.

Add-On Services

Certificate of Authenticity (COA) can be ordered within 30 days of Verbal Authentication. Each COA displays pictures and specifications of the item, QR code, weblink, and comes in both JPG and PDF formats.

Appraisal in PDF format can be ordered within 30 days of Verbal Authentication. It includes pictures and specifications of the item, as well as its appraised value in USD.

Dispute Letter in PDF format can be ordered within 30 days of Verbal Authentication. It contains side-by-side comparison pictures and reasons why the item is deemed counterfeit.

Identification includes official style name and material of the item. If the size, color, year of production, or era range can be determined, they will also be provided.

Rush Processing is available during 4:00 p.m. – 10:00 p.m. PST for $30 per item in addition to standard authentication fee. If Rush Processing is purchased outside this period, your order will be processed normally and Rush Processing fee will be refunded.

Guaranteed Turnaround Time

Service Standard Processing Rush Processing
Verbal Authentication 12 hours 30 minutes
Certificate of Authenticity 24 hours 6 hours
Appraisal 24 hours 6 hours
Dispute Letter 24 hours 6 hours

Authentication Fee Schedule (Effective September 7, 2020)

Brand Verbal Authentication Official Authentication
(Certificate Included)
Louis Vuitton, Gucci, Prada $10
$30
Saint Laurent, Dior, Celine, Goyard $15
$35
Hermes Birkin, Kelly, Constance $40
$60
Hermes, Chanel
(Other Bags & Wallets On Chain)
$30
$50
Hermes, Chanel
(Small Leather Goods & Accessories)
$20
$40
All Other Brands $10
$30

Add-On Fee Schedule

Service Fee
Certificate of Authenticity $20
Appraisal $20
Dispute Letter $50
Identification $10
Rush Processing $30

List of Brands

We authenticate most luxury brands, including (alphabetically): Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Christian Dior, Christian Louboutin, Dolce & Gabbana, Faure Le Page, Fendi, Givenchy, Goyard, Gucci, Hermes, Issey Miyake, Jimmy Choo, Lanvin, Loewe, Louis Vuitton, Manolo Blahnik, MCM, Miu Miu, Moschino, Moynat, Mulberry, Phillip Lim, Prada, Proenza Schouler, Roger Vivier, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod’s, Valentino Garavani, Versace.

Sample Pictures Suitable for Authentication

Louis Vuitton | ChanelHermes | Gucci | Other brands

Refund Policy

All authentication verdicts are final, and there will be no appeals. Service fees are non-refundable and non-transferable. Customers must prepare and submit good quality pictures for authentication. We may request additional pictures if needed. We will not issue a refund if you do not submit adequate pictures within 30 days of order date. However, if we decide that authenticity cannot be accurately determined from the pictures because of technical limitations, you will receive a full refund of the fee.

Our turnaround time guarantee starts once your payment and sufficient pictures of your item have been submitted. If we exceed the specified turnaround time, we will provide a full refund to your original method of payment. For Rush Processing orders, if we exceed the guaranteed time, your orders will go into standard processing and only Rush Processing fee will be refunded.

Disclaimer

Dr. Runway LLC is an independent authentication expert and is not affiliated with any brand. The opinions rendered by Dr. Runway LLC are based on the knowledge of luxury handbags and accessories from over twenty years of collecting, buying, and studying them. Dr. Runway LLC makes every effort to ensure that the opinions rendered by Dr. Runway LLC are accurate. Clients agree to release Dr. Runway LLC from any liability whatsoever, and to defend, indemnify and hold Dr. Runway LLC harmless from and against any loss, damage or claim, arising out of, based upon or resulting from any opinion rendered by Dr. Runway LLC with respect to luxury handbags and accessories.

Sample Certificate of Authenticity

Sample Appraisal

Sample Dispute Letter