Authentication Services

With over 25 years of experience in luxury resale industry, we proudly bring you our world-class authentication services to the comfort of your own home. Our rigorous multi-point inspection of your item is based on craftsmanship, materials, shapes, proportions, symmetry, patterns, colors, stitching, hardware, heat stamps, engravings, tags, logos, serial number, production code, and many more. We currently offer two levels of authentication services to suit your needs: Verbal Authentication and Official Authentication. The only difference is that Official Authentication includes official document (Certificate of Authenticity or Reject Letter), while Verbal Authentication does not include any document.

Verbal Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (facebook.com/dr.runway) within 30 days of order date. We will reply whether the item is deemed authentic or counterfeit. No explanation will be given in any case.

Verbal authentication is intended for your information only. By utilizing our verbal authentication service, you agree not to share our verdict with any third party, including buyer or seller of your item. Certificate of Authenticity or Reject Letter is available to purchase separately for that purpose.

Official Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (facebook.com/dr.runway) within 30 days of order date. If the item is deemed authentic, Certificate of Authenticity in both JPG format (for online viewing) and PDF format (for printing) will be issued and sent to you. Each Certificate of Authenticity displays pictures and detailed specifications of the item, as well as unique QR code and weblink which can be retrieved for verification purposes in the future. However, if the item is deemed counterfeit, Reject Letter in PDF format will be issued and sent to you instead.

Add-On Services

Certificate of Authenticity (COA) can be ordered within 30 days of Verbal Authentication. Each COA displays pictures and specifications of the item, QR code, weblink, and comes in both JPG and PDF formats.

Appraisal in PDF format can be ordered within 30 days of Verbal Authentication. It includes pictures and specifications of the item, as well as its appraised value in USD.

Reject Letter in PDF format can be ordered within 30 days of Verbal Authentication. It is an official document stating that the item is deemed counterfeit by our company.

Dispute Letter in PDF format can be ordered within 30 days of Verbal Authentication. It includes detailed explanation and side-by-side photographic comparison of item inspected and authentic specimen.

Identification includes official style name of the item. If the material, size, color, year of production, or era range can be determined, they will also be provided.

Authentication Turnaround Time

Service Guaranteed Time Average Time*
Verbal Authentication 24 hours 4-6 hours
Certificate of Authenticity 48 hours 12-18 hours
Appraisal 48 hours 12-18 hours
Reject Letter 48 hours 12-18 hours
Dispute Letter 48 hours 12-18 hours

*Average Time is NOT guaranteed. It depends on your time zone and availability of our authenticators.

Authentication Fee Schedule (Effective January 1, 2021)

Brand Verbal Authentication Official Authentication
Louis Vuitton, Gucci, Prada $10
$30
Hermes Birkin, HAC, Kelly, Constance $40
$60
Hermes, Chanel
(Bags & Chain Clutches)
$30
$50
Hermes, Chanel
(Clothing & Accessories)
$20
$40
All Other Brands $15
$35

Add-On Fee Schedule

Service Fee
Certificate of Authenticity $20
Appraisal $20
Reject Letter $20
Dispute Letter $100
Identification $10

List of Brands

We authenticate all modern and vintage bags, small leather goods, clothing, jewelry, and accessories from the following luxury brands (alphabetically): Alexander McQueen, Alexander Wang, Balenciaga, Bally, Bottega Veneta, Bulgari*, Burberry†, Cartier*, Celine, Chanel‡, Chloe, Christian Dior, Christian Louboutin, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci§, Hermes, Jimmy Choo, Loewe, Louis Vuitton‖, Manolo Blahnik, MCM, Miu Miu, Mulberry, Phillip Lim, Prada, Proenza Schouler, Roger Vivier, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod’s, Valentino Garavani, Versace.

*Except precious metal jewelry
†Except licensed items and vintage scarves
‡Except modern items without hologram sticker (April 2021 onwards)
§Except modern items without Data Matrix, e.g. belts, wallets, Super Minis
‖Except modern items without date code (March 2021 onwards)

Louis Vuitton/Chanel Microchipped Items

Louis Vuitton/Chanel bags produced from March/April 2021 onwards have RFID microchip embedded instead of date code/hologram sticker. These microchips contain encrypted information which can be decrypted by specialized software available at Louis Vuitton/Chanel stores only. Date code/hologram sticker has always been an integral part of Louis Vuitton/Chanel authentication process for almost 40 years, and we take pride in authenticating Louis Vuitton/Chanel bags with utmost accuracy for more than 25 years. Therefore, we choose not to authenticate bags without date code/hologram sticker remotely via pictures because we are not willing to compromise on the accuracy of our verdicts. While some other companies may claim that they are able to authenticate bags without date code/hologram sticker, in reality it is impossible to do so without compromising on their accuracy.

Sample Pictures Suitable for Authentication

Louis Vuitton | ChanelHermes | Gucci | Prada | Saint Laurent | Other brands

Refund Policy

Authentication service fees are valid for 30 days after the date of purchase. Customers must prepare and submit item pictures for authentication within 30 days of order date. We may request additional pictures if needed. All fees are non-refundable and non-transferable. However, we will issue a full refund in exceptional circumstances where we decide that authenticity cannot be accurately determined from the pictures because of technical limitations. All authentication verdicts are final, and there will be no appeals.

Our turnaround time guarantee starts once your payment and sufficient pictures of your item have been submitted. If we exceed the specified turnaround time, we will provide a full refund to your original method of payment.

Misuse of Services

Misuse of services, including registering multiple accounts, using several e-mail addresses, knowingly providing false information, or attempting to submit misleading pictures for authentication, may result in order cancellation and denial of future services. We reserve the right to revoke any document (certificate or letter) previously issued by us if we suspect misuse of that document.

Disclaimer

Dr. Runway LLC is an independent authentication expert and is not affiliated with any brand. The opinions rendered by Dr. Runway LLC are based on the knowledge of luxury handbags and accessories from over twenty years of collecting, buying, and studying them. Dr. Runway LLC makes every effort to ensure that the opinions rendered by Dr. Runway LLC are accurate. Clients agree to release Dr. Runway LLC from any liability whatsoever, and to defend, indemnify and hold Dr. Runway LLC harmless from and against any loss, damage or claim, arising out of, based upon or resulting from any opinion rendered by Dr. Runway LLC with respect to luxury handbags and accessories.

Sample Certificate of Authenticity

Sample Appraisal

Sample Reject Letter

Sample Dispute Letter