Authentication Services

With over 20 years of experience, we proudly offer our world-class authentication services to you at affordable prices. Our Certificates of Authenticity and dispute letters are accepted by PayPal, eBay, and credit card companies around the world. We currently offer two levels of authentication services: verbal authentication and official authentication. The details are as follows:

Verbal Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (http://www.facebook.com/dr.runway). We will reply whether the item is deemed authentic or counterfeit. No explanation will be given in case of counterfeit. If you need detailed explanation, you can order a dispute letter separately.

Official Authentication

After you purchase the service and receive the order number. Please submit your order number and detailed pictures of your item to our e-mail address (contact@drrunway.com) or Facebook Page (http://www.facebook.com/dr.runway). If the item is deemed authentic, Certificate of Authenticity in both JPG format (for online viewing) and PDF format (for printing) will be issued and sent to you. Each Certificate of Authenticity displays pictures and detailed specifications of the item, as well as unique QR code and web link which can be retrieved for verification purposes in the future. However, if the item is deemed counterfeit, Certificate of Authenticity will not be issued and you will receive a $20 refund to your original form of payment.

Add-On Services

We provide an upgrade option ($20 fee) in case your item has been authenticated verbally by us, and you later need Certificate of Authenticity. However, you need to purchase an upgrade within 30 days of verbal authentication. Appraisal is also available separately for an additional $20 fee.

You can also order our PVC Authenticity Certificate Card with the same thickness and size as credit cards for an additional cost of $50 including FREE shipping worldwide. Our Authenticity Certificate Cards are thick, tear and water proof, making them durable and long-lasting.

We can issue a dispute letter on our company letterhead (in PDF format) in case your item is deemed counterfeit and you need solid proof within 30 days of authentication. The fee for dispute letter issuance is $50.

Identification service ($10 fee) includes official style name and material of the item. If the size, color, exact year of production, or era range can be determined, it will also be provided.

Pictures Required for Authentication

Louis Vuitton | ChanelHermes | Gucci | Other brands

Authentication Fee Schedule

Brand Verbal Authentication Official Authentication
Hermes/Chanel Bags & Wallets on Chain $29
$49
Hermes/Chanel Small Leather Goods & Accessories $19
$39
All Other Brands $9
$29

Add-On Fee Schedule

Service Fee
Certificate of Authenticity $20
Appraisal $20
PVC Authenticity Certificate Card $50
Dispute Letter $50
Identification $10
Rush Processing $30

List of Brands

We authenticate most luxury brands, including (alphabetically): Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Christian Dior, Christian Louboutin, Dolce & Gabbana, Fendi, Givenchy, Goyard, Gucci, Hermes, Issey Miyake, Jimmy Choo, Loewe, Louis Vuitton, Manolo Blahnik, MCM, Miu Miu, Moschino, Mulberry, Phillip Lim, Prada, Proenza Schouler, Roger Vivier, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod’s, Valentino Garavani, Versace.

Guaranteed Turnaround Time

Service Normal Processing Rush Processing*
Verbal Authentication 12 hours 30 minutes
Certificate of Authenticity 24 hours 2 hours
Appraisal 24 hours 2 hours
Dispute Letter 24 hours 2 hours

Our turnaround time guarantee starts once your payment and sufficient pictures of your item have been submitted. If we exceed the specified turnaround time, we will provide a full refund to your original method of payment.

*Rush processing is available for order received during 4:00 p.m. – 10:00 p.m. PST only.

Refund Policy & Money-Back Guarantee

Our service fees are non-refundable and non-transferable. Customers must prepare and submit good quality pictures sufficient for authentication. We may request additional pictures if needed. We will not issue a refund if you cannot provide requested pictures or change your mind. However, if we decide that authenticity cannot be accurately determined from the pictures because of technical limitations of remote authentication, you will receive a full refund of the fee.

We also provide money-back guarantee because your satisfaction is our top priority. If you provide us with two (2) or more authentication results from reputable authenticators which unanimously contradict our result within 30 days, we will gladly refund you the fee.

Disclaimer

Dr. Runway LLC is an independent authentication expert and is not affiliated with any brand. The opinions rendered by Dr. Runway LLC are based on the knowledge of luxury handbags and accessories from over twenty years of collecting, buying, and studying them. Dr. Runway LLC makes every effort to ensure that the opinions rendered by Dr. Runway LLC are accurate. Clients agree to release Dr. Runway LLC from any liability whatsoever, and to defend, indemnify and hold Dr. Runway LLC harmless from and against any loss, damage or claim, arising out of, based upon or resulting from any opinion rendered by Dr. Runway LLC with respect to luxury handbags and accessories.

Sample Certificate of Authenticity

 

Sample PVC Authenticity Certificate Card

 

Sample Appraisal

 

Sample Dispute Letter